The solution: First, disconnect from the PC and then restart the smartphone. A restart is always the first attempt to fix various errors. If the device is still not recognized by the PC, change the USB cable in the next step. Years of use and minor damage from kinks can cause it to stop transmitting data properly.
If there is no defect – i.e. if a connection with the new USB cable does not work either – try a different USB port on the computer. If that doesn’t help either, try connecting the smartphone to another PC if you have the option. This way you can rule out that it is your computer.
If the problem persists, resetting the smartphone may help. Before doing this, however, you should back up your data. The reset often eliminates software errors and the device could be recognized normally by the PC again.
If your smartphone, which is the case above all with older models, still offers the options for the USB setting, it is best to select “mass storage”. This will give you access to the phone’s internal memory.
Driver problem: If your smartphone is still not recognized or if the PC can recognize the cell phone but does not display any content, certain drivers are missing or no longer work. Therefore, delete the USB entries saved by the PC of all devices ever connected to the computer.
To do this, check the “Show hidden devices” box under “Start -> Control Panel -> Device Manager -> View” in Windows. Then tap on the “USB controller” item, look for the USB entry on your smartphone and delete it. Restart the computer and reconnect the phone to the PC via USB. The Windows Updater should now search for and install the drivers automatically when there is an Internet connection.
Smartphone defective: If your phone is still not recognized by the PC, you should contact the manufacturer. There is a high probability that the USB port on your smartphone is defective. A repair is required to fix the problem.
(PC world/ad)
