Benjamin Schischka, Hans Christian Dirscherl
The GMX login fails, the service cannot be reached, Thunderbird does not fetch any emails – this is how you solve annoying login problems with the mail provider.
Get GMX problems under control
© Ralf Liebhold / Shutterstock.com
With our step-by-step instructions you can solve nerve-wracking login problems with the mail provider GMX.
1. No registration at GMX possible
1.1 Incorrect login name or password
If the GMX login fails temporarily or seemingly permanently, you should first check whether you entered the e-mail address and password correctly. Also pay attention to upper and lower case letters.
Web.de login not possible? These tips will help.
1.2 Forgot Password
Do you have this
Actually forgot the password
, then GMX will help you on this special website. There you have to type in your email address or GMX customer number and then confirm with a Captcha. However, if you enter your password incorrectly too often, you will be blocked. But don’t worry: a router restart gives you a new IP address and thus a new chance to enter your correct password.
1.3 Check cookies settings in the browser
Your browser should accept cookies, as disabling cookies can lead to login problems. You can check this in the browser settings. at
find this under “Settings, Privacy & Security” – alternatively tap
in the address bar of your Firefox. There, “Enhanced tracking protection” must be set to “Standard” or “Cookies” must not be checked in “Custom”.
Here you can check in Firefox whether the cookie settings are correct.
you can access the menu where you can allow cookies via “Settings, Privacy & Security, Cookies and Website Data”. A quicker way to get to this option is to type this in the address bar:
1.4 Use current browser
Sometimes the login doesn’t work because your browser is too old. Background: Due to the “Poodle” vulnerability discovered in 2014, GMX does not use the vulnerable encryption protocol SSL 3.0. However, some older browsers still use it. Solution: Simply install an up-to-date browser – such as the latest Firefox or Google Chrome.
2. Help: The GMX site does not load!
2.1 Check Alle disturbances.de
If, on the other hand, calling up www.gmx.net only reveals an empty, extremely slow page or an error message, GMX may be overloaded and there is a fault on the part of GMX – this was the case, for example, on October 14, 2020. Then take a look at alle disturbances.de. This has two effects: Firstly, the successful call-up of this website proves that everything seems to be in order with your Internet access and browser. Second, the statistics there reveal whether other users also have the problem. The more users indicate that they cannot log in, the more likely it is that the GMX server will fail. In this case, the only thing that helps is to wait and drink tea.
All disturbances shows whether GMX can be reached. So also on October 14th, 2020.
2.2 GMX contact form for Freemail users, hotline for Pro and TopMail customers
GMX has quietly got rid of the – albeit expensive – 0900 hotline that you could call with server problems. At 3.99 euros, this hotline was no bargain. Instead, you are now supposed to use an online contact form.
Pro and TopMail users can continue to call the telephone number stored under “My Account, Contact” and only pay their usual landline prices. Before you pick up the phone, take a look at GMX’s Twitter channel – the mail provider also reports there about disruptions on its site.
2.3 Switch browsers
If other web pages do not work (correctly) either, the case is perhaps less simple. In this case, try a different browser first. If that helps, a browser setting, an add-on or an outdated browser version is to blame. Disable all add-ons, restore default settings and update.
2.4 Restart router, check internet connection
If the browser swap doesn’t help, maybe your internet line is blocked. Reboot your router, then if the problem persists, check the router settings and contact your ISP. Also test the Internet connection from another computer.
3. GMX problems when used in Outlook & Thunderbird
If your GMX account causes problems in Outlook, Thunderbird or another mail client (e.g. on your smartphone), you should first try logging in and sending mail via the web front end www.gmx.net in the browser. If that doesn’t cause any problems, your mail client settings are incorrect. Now, in addition to the login data in your mail program, check the POP3 data or the IMAP data. These must be:
(for IMAP users: 993)
SSL or encryption
GMX also publishes information on the GMX help pages for configuring IMAP, SMTP and POP3 if its mail service is disrupted.
GMX publishes information on its help pages if its mail service is disrupted. This was the case, for example, on October 14, 2020.
4. Mail Apps
If you have problems with the pre-installed mail app on your smartphone or tablet, you can simply use the respective GMX app as an alternative. These are available for Android and for iOS.
Web.de login not possible? These tips will help