Tech support scams are increasingly common, with scammers acting like modern-day con artists, preying on individuals’ fears and confusion around technology. A recent example comes from Tammy, a resident of Flagler Beach, Florida, who reached out with alarm:

“I think we may have been hacked by Microsoft Windows… we turned off the computer after calling the Microsoft number blaring at us telling us to not touch the computer. What do we do?”

This situation is a classic illustration of a widespread tech support scam that targets unsuspecting users. It’s essential to understand that Microsoft will never initiate unsolicited contact to offer technical support. Scammers have honed their tactics to create a false sense of urgency, convincing you that your computer has a critical issue that requires immediate action.

Recognizing the Signs of a Scam

It’s crucial to be vigilant when it comes to potential scams. Below are some common indicators that you may be dealing with a tech support scam:

Unsolicited Contact: Be cautious of unexpected calls, emails, or pop-up messages that claim your device is compromised.

Urgency and Scare Tactics: Scammers often instill panic, suggesting that hackers could imminently access your device and personal information.

Requests for Remote Access: If someone you did not contact requests remote access to your computer, consider it a significant red flag.

Pressure for Immediate Payment: Be suspicious of demands for immediate payment, particularly through non-reversible methods like gift cards or cryptocurrency.

Impersonation of Reputable Companies: Scammers may claim to represent well-known tech companies such as Microsoft or Apple.

Suspicious Pop-Up Messages: Exercise caution with pop-up warnings about viruses or system issues, especially those that include countdown timers.

Taking Immediate Action

If you suspect you are being targeted by a tech support scam, it’s vital to take immediate action to safeguard your information. Here are ten steps to follow:

1. Disengage Immediately: Hang up the phone or close any suspicious pop-up windows.

2. Disconnect from the Internet: This action can prevent scammers from gaining potential remote access to your computer.

3. Do Not Provide Remote Access: Never grant control of your device to unsolicited callers.

4. Run a Security Scan: Utilize reputable antivirus software to scan your system for malware. Keeping antivirus software on all your devices is crucial for protecting against malicious links and potential threats.

5. Change Critical Passwords: Update your passwords for important accounts, especially if you’ve shared any information. Use strong, unique passwords, and consider a password manager for secure storage.

6. Enable Two-Factor Authentication: Whenever possible, activate two-factor authentication to add an additional layer of security to your accounts.

7. Monitor Your Accounts: Regularly check your financial, email, and social media accounts for any unusual activity that could indicate a breach.

8. Invest in Personal Data Removal Services: Consider using a data removal service that helps locate and eliminate your personal information from various online platforms, reducing your digital footprint.

9. Contact Professionals: If you feel overwhelmed or the situation appears severe, seek assistance from a professional IT service.

10. Report the Incident: Notify local authorities and the Federal Trade Commission (FTC) in the U.S. about the scam. Additionally, you can report the incident to Microsoft directly.

Staying Safe in the Digital Age

Tech support scams are designed to exploit fear and uncertainty surrounding technology. Remember, legitimate tech companies will never contact you proactively regarding computer issues. Always verify support through official channels, and when in doubt, consult with a trusted tech-savvy friend or professional.

Have you or someone you know been targeted by a tech support scam? We invite you to share your experiences and how you managed the situation.

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